Quality Assurance
The quality function at Crane MANUFACTURING COMPANY
is responsible for implementing and maintaining the
quality system according to requirements defined by
ISO9001-2000. Our quality system is audited to ISO
requirements twice each year by and independent
auditor. Our own internal auditors perform internal
audits of the quality systems annually.
Quality performance reviews are conducted monthly with
the objective of comparing actual system performance
to goals.
Areas for review include:
-
first piece quality performance
-
parts per million quality
performance
-
customer returns analysis
-
MRB actions
review
-
corrective and preventive actions review
-
delivery performance
-
supplier quality performance
-
customer complaints
Areas of noncompliance are
entered into our closed loop corrective/preventive
action system.
Product/service non-conformances and quality system
non-conformances are also entered into the corrective
action system for root cause analysis to ensure that
problems do not repeat.
Control of inspection, measure and test equipment is a
responsibility of the quality function. All equipment
used for part qualification is entered into the
calibration system on receipt and reviewed for
accuracy as appropriate.
The quality function conducts training in statistical
process control and other quality control methods.
Process improvement and problem solving methods,
especially those applicable to team situations, are
taught to all Crane employees.
Internal product assurance and inspection of incoming
materials and services are also critical parts of the
quality system. All incoming receipts of raw material,
hardware and metal finishing services are inspected
before allowing their introduction into the production
stream.
All production processes are approved by a
first piece inspection. In-process inspection or SPC,
as applicable, is performed prior to outside processes
or shipment to the customer.
Product audits on a
random basis are conducted monthly on parts that have
been packaged for shipment to the customer. |
