Sales

The sales function at Crane MANUFACTURING COMPANY is responsible for contract initiation and review. Sales also process customer order through the order entry system to ensure a seamless connection among all necessary function at Crane and the customer’s purchasing process. Revisions to original customer requirements are processed through the change notice system, which is maintained by sales.

Sales are a focal point for all issues of customer service and provide the personal interaction that is essential for the prompt resolution of customer concerns.

Sales also manage the customer complaint systems that monitor nine major categories of customer complaints ranging from communications issues to late deliveries. This system routes significant or recurrent problems to the corrective/preventive action system for resolution.
 

Purchasing

The purchasing function at Crane MANUFACTURING COMPANY is responsible for the cost effective acquisition of adequate quantities of high quality materials and services. Purchasing, quality and engineering jointly survey potential suppliers and select those that qualify for inclusion in our approved supplier listing.

Suppliers remain approved by maintaining prescribed performance levels. Supplier performance data is collected and reported monthly. Failure to perform to the expected level of quality results in a corrective action request being issued.

Maintaining a capable supplier base is the highest priority for Crane purchasing. This is accomplished by carefully surveying potential suppliers and selecting only those that are capable. Continuous performance feedback and open lines of communication ensure that potential problems are known and reconciled before the situation becomes critical to Crane and our customers.

Crane includes key suppliers in the quality training sessions that are provided to all employees. These training sessions focus on problem solving and process improvement methods that benefit both Crane and our supplier.